The HCAHPS system is not only supposed to compare and inform about hospitals. The truth of the matter is that medicare has incorporated the HCAHPS results in their worth based purchasing system, which directly links hospital’s compensation payments to their patient experience scores. For many hospitals in the USA this signifies between $300.000 and $2.000.000 annually in earnings received from medicare.
As you can see, this is not a trivial matter for hospital administration. The fact remains that enhancing HCAHPS scores is a major priority for health care organizations.
If your purpose is to set your business as”Hospital of Choice” in your region, it’s essential that you launch a realtime individual satisfaction measurement application. This plan will allow you to integrate patient satisfaction tracking into your everyday interactions with patients. This way you’ll have the ability to find problems and implement adjustments before they could change your official HCAHPS scores.
To describe why this continuous measuring is so crucial, you have to understand that the HCAHPS process. This government backed survey tool is administered to a small sample of discharged patients who meet the approved HCAHPS criteria. The minimum acceptable sample size is only 300 patients per year.
Even though most organizations may surpass this sample size, it’s clear that the number of patients surveyed is relatively small when compared with the entire population of releases. Only a few discontented patients that happen to fall into the sample can provoke a significant drop in the overall HCAHPs scores.
If you put your realtime satisfaction information in the hands of frontline supervisors, you are making an immensely strong environment for constant improvement. Issues can be detected quickly and corrective measures can be opted in on the fly. A couple of hours later, your team will be verifying whether the measures have produced the desired response.
The idea of really realtime measurement of patient satisfaction wasn’t possible until quite recently. Thanks to an innovative new technology hospitals are now able to track patient satisfaction easily and easily within the everyday in hospital routines. Patients answer fast polls by touching the screen of the mobile”gustometer” using their fingers directly in their own rooms. Since the whole survey procedure usually takes approximately a minute and a half, the usage of the gustometer can be incorporated into the normal day to day interactions with your patients. Once completed the questionnaire is automatically collected by the patient communication, both tabulated and ready for analysis.
More importantly the instrument incorporates an extremely sophisticated business intelligence system that will allow you to extract the maximum value from your survey data. You will be able to contrast your custom profile queries with the results of each valuation question. It also lets you accommodate your polls on the fly to structure your polls in a way which assures high participation rates.